Returns & Exchanges

Thank you for shopping at The Household Hut! We strive to provide you with high-quality products and a satisfying shopping experience. However, we understand that sometimes returns or exchanges may be necessary. This Returns & Exchanges Policy outlines the terms and conditions for returning or exchanging items purchased from our website, https://thehouseholdhut.com/. By making a purchase, you agree to comply with the policies stated below.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as when it was received.
  • The request for return or exchange must be initiated within 30 days from the date of delivery.
  • Certain products, such as perishable goods, intimate or sanitary items, and gift cards, are not eligible for return or exchange. We do not accept returns or exchanges for these items, unless they are defective or damaged upon arrival.

Return Process

If you wish to return an eligible item, please follow these steps:

  • Contact our customer support team to initiate the return process. Provide your order number, the item(s) you wish to return, and the reason for the return.
  • Our customer support team will guide you through the return process and provide you with a return authorization (RA) number and any additional instructions.
  • Pack the item securely in its original packaging or a suitable alternative, ensuring it is adequately protected for shipment. d. Include the RA number and a copy of your original invoice or order confirmation in the package.
  •  Ship the package to the provided return address. We recommend using a trackable shipping service and obtaining proof of shipment.
  • Once we receive the returned item and verify its eligibility, we will process the refund or exchange according to the specified request.
  • Refunds

For eligible returns,

we offer refunds in the original form of payment. Please note the following:

  • The refund will be processed within 7-10 business days of receiving the returned item.
  • The refund will include the purchase price of the item(s) returned, excluding any shipping charges.
  • If the returned item was part of a promotional offer or bundle, the refund amount will be adjusted accordingly to reflect the discounted price received.

Exchanges

If you wish to exchange an eligible item for a different size, color, or model, please follow the return process outlined above and indicate your exchange preference when contacting our customer support team. Exchanges are subject to availability. If the requested item is not available, we will process a refund instead.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a return or exchange at no additional cost to you. Please provide detailed information and, if possible, include photographs of the damaged or defective item to assist us in resolving the issue promptly.

Return Shipping

Costs Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective/damaged item. In such cases, we will provide a prepaid shipping label or reimburse the return shipping costs, as applicable.

Non-Compliance with Return Policy

If an item is returned in a condition that does not meet the eligibility criteria outlined in this policy, we reserve the right to refuse the return or charge a restocking fee. In such cases, we will contact you to discuss the available options.

Contact Us

If you have any questions, concerns, or require further assistance regarding our Returns & Exchanges Policy, please don’t hesitate to contact our customer support team. We are here to help and ensure that your shopping experience with The Household Hut is satisfactory.

Please note that this Returns & Exchanges Policy is subject to change without prior notice. The most recent version will always be available on our website.